sportsbook | Frequently Asked Questions

You must be at least 21 years old to register and play on sportsbook. This is a firm platform policy. Age is verified during the KYC process, and accounts found to belong to players under 21 are closed immediately in accordance with our Terms and Conditions.

No. sportsbook allows one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended. If you have trouble accessing your existing account, contact [email protected] — do not create a new one.

KYC (Know Your Customer) is an identity verification process. You'll need to submit a valid government-issued Philippine ID — such as a PhilSys card, driver's licence, or passport. KYC is not required to register or deposit, but it must be completed before your first withdrawal request can be processed. It's a standard financial compliance requirement.

Contact [email protected] with your registered mobile number and email address. Our support team will verify your identity and guide you through the account recovery process. Do not create a second account while waiting for recovery assistance.

All sportsbook accounts are denominated in Philippine Peso (₱ PHP). There are no other currency options. All deposits, withdrawals, bets, and winnings are processed in PHP — no foreign exchange conversions apply.

sportsbook supports Philippine local payment channels including GCash, Maya, bank transfer, and Philippine online banking. Available channels may vary — check your account's Deposit page for the current list after logging in. Please note that credit cards and cryptocurrency are not accepted as deposit methods on sportsbook.

Most deposits via local e-wallets and online banking reflect in your sportsbook account within a few minutes. Bank transfers may take longer depending on the bank and transaction time. If your deposit hasn't appeared after a reasonable wait, contact [email protected] with your transaction reference number.

KYC (identity verification) is a required financial compliance step before any withdrawal is processed. It confirms that you are who you say you are, protects against fraud, and helps keep the platform secure. Submit a valid government-issued Philippine ID to your account before requesting your first withdrawal.

sportsbook offers betting markets on basketball (PBA and NBA), Philippine Volleyball League, boxing, football (local and international leagues), esports, and more international sports events. Markets are updated in real time and include both pre-match and live betting options. Visit the Sports section for the current schedule.

Live betting (also called in-play betting) lets you place bets on a game or match after it has already started. Odds update in real time based on the current score and game flow. You can access live betting markets from the Bet section when a qualifying event is in progress.

In most cases, bets cannot be cancelled once confirmed. Review your selections carefully before confirming any wager. Some bet types may offer a cash-out feature depending on the event and current odds — check your active bets in the Bet section for availability. Refer to the Terms and Conditions for full details on bet settlement rules.

No. sportsbook is fully accessible through your mobile or desktop browser — no app download is required. The platform is optimised for mobile so you get a smooth experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Live casino games on sportsbook are streamed in real time from a dedicated studio with real human dealers. You join a table, place bets in PHP before each round begins, and watch the game play out via a live video feed. Games available include baccarat, roulette, and blackjack. Visit the Live Casino section to see current tables.

eBingo is an online version of the traditional bingo game, played in real time with other players. You purchase bingo cards, numbers are drawn live, and winnings are paid in PHP based on your card matches. eBingo is one of the most popular gaming categories among Filipino players and is available under the Bingo section on sportsbook.

sportsbook provides a full set of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, or monthly), session time reminders, hard session limits (auto-logout), cooling-off periods, reality check pop-ups, and self-exclusion. You can set these yourself without contacting support. Read more on our Responsible Gaming page.

Log in and go to your account settings. Find the Responsible Gaming section and select Deposit Limits. Set a daily, weekly, or monthly cap in Philippine Peso. Reductions take effect immediately. Increases require a mandatory cooling-off period before they activate.

Self-exclusion disables your account and blocks you from creating a new one during the exclusion period. It is the strongest protective tool available and is recommended for players who feel gaming is becoming unmanageable. Activate it from your account settings under Responsible Gaming. Once active, it cannot be reversed until the chosen period ends. You can also contact [email protected] for assistance.

Yes. sportsbook uses SSL encryption to protect all data transmitted between your device and our servers — the same standard used by banks in the Philippines. Your personal information is handled in accordance with our Privacy Policy and is never sold to third parties.

An OTP (one-time password) is sent to your registered Philippine mobile number when sportsbook detects a login from an unrecognised device or browser. This protects your account even if your password is compromised — a second person cannot access your account without also having access to your phone.

Contact [email protected] immediately. Our team can temporarily lock your account, review recent activity, and help you secure access with a new password. Change your password as soon as you regain access. sportsbook will never ask for your password — if you receive any such message, treat it as a scam and report it to our support team.